To: The MD, Dupli-Kit Copying
Subject: Malfunctioning Photocopier
Dear Sir,
A few days ago, I had occasion to do some photocopying. I should point out that this was for my place of work, as I rarely approach a photocopier for leisure. There are people who will approach a photocopier for leisure, but these people are generally drunk, and imagine that Xeroxing their buttocks is Just the Thing.
Buttocks aside, I entered my passcode into the machine, loaded the original document, selected the number of copies (100, 000, 000 – it was just some light copying; nothing for the environmentalists to complain about) and awaited the appearance of my freshly-duplicated tree-fodder. All went smoothly, for about five seconds. At this point, I received an error message: ‘Clear jam in Tray 4′. Now, I admit I hadn’t had any breakfast, and the idea of jam was not unappealing. Aside from the fact that the machine had appeared to stop copying my document – and really, you can expect things to break if you’re going to put jam into them – I opened Tray 4 in anticipation of said fruity snack. You can imagine my profound disappointment on discovering that Tray 4 contained nothing but paper.
May I suggest that, in future, you do not mislead your customers in this way? Might I furthermore put forward the proposal that you send the toast-rack attachment that should clearly be a working feature of this machine?
Permit me to still further insinuate that the instructions for clearing the jam, in case of its rightful inclusion, need to be greatly simplified. Having to Open Door B, Turn Knob C, Lift Lever D, Calibrate Spring P, Lift Ratchet J, Crank Handle K, and Augment Cartridge G is the last thing anybody wants on a Monday morning. God knows Mondays are a trial enough without being faced with every letter of the damn alphabet.
Such was my frustration with the machine by this point that I threw it out of Window A, whereupon it smashed to pieces. Therefore I would be grateful if you would send a replacement as soon as possible, with the aforementioned features.
Yours,
P. Rustbucket.
To: Microsoft
Subject: Windows
Dear Sir,
I recently purchased your product online – something of a gamble, as I’ve never heard of your tinpot company before. How you have managed to stay afloat in the world of glazing with a name like that is beyond me. The last thing you want from a window is for it to be tiny and malleable, as your name would imply. In my experience, windows are large and fairly solid structures, in spite of their transparent appearance. But I digress.
It came as something of a surprise when, a few days later, I received a disc through the post. Now, my first thought was that the disc was intended to temporarily cover the gaping hole in my wall where the window should be, until such time as a qualified glazier could call with the necessary tools for the job. However, it was too small, and indeed round, whereas the hole in my wall is fairly square. It also had a hole in the centre, which afforded no protection against the elements.
Having put this and that together, ‘this’ being my brain and ‘that’ being some thoughts, which I can occasionally have, it occurred to me to place the disc into my PC. I’ve seen them do that on the television. Anyhow, I was shortly told that Windows was installing (I would also like to complain about this grammatical error: ‘windows’ is a plural, and so ‘Windows are being installed’ is the correct phrase). ‘At last’, I thought, ‘an end to draughts and having to pretend that I can see through walls’, which I admit, I can’t. Since I am well aware that windows are somewhat bizarrely made of sand, I have also tried filling the gaps with sand, but it just fell out. But, I digress again. It would seem that my reservations about your company were entirely correct, as I am still without the required glass articles.
I await your response, with details of a mutually convenient appointment to fit said windows. May I also suggest that you change your company’s name. It might help.
Yours,
P. Rustbucket.